Well first of all the service date was on 10/3/19 not 10/4/19 and we brought my car up the night before because we live approximately 50 min away. We didn’t expect our vehicle to be done until 3pm that afternoon, however I rcvd a call I believe before 10am advising me the work had been finished. I was quite impressed! The only thing I expected but didn’t get was maybe the free car wash they offer every time I bring my car in for service or just because they’re unlimited and my car was filthy and needed a car wash but they didn’t bother doing that, however, I will bring that up the next time I take it up for service! I will still rate you 4 out of 5 stars (I would’ve given you 5 stars with the car wash)!