Good service experience. Service issues brought forward were well received and explanations coming back were clear. Pricing was competitive and upfront. Jack has been the service writer on this vehicle for several visits and is very much upfront with items
I did not have any direct contact with the dealer as my car was picked up then returned ! All work was done in a timely manner . Joe who picked up and returned my car was very nice and stayed in contact with me as far as times ! Over all very pleased !
We appreciate you taking a moment to leave us this wonderful feedback! The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire transaction. Let us know if there's anything else we can do for you; be it service or sales.
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review! If there are any other automotive needs we can assist you with, please don't hesitate to call us.
The service shop and the body shop did a good quality/thorough job on my 2009 Colorado. They replaced a starter-charging module and the rear bumper and the pick-up looks and runs great. Let me add, Jesus died for us on the cross to pay for our sins.
Hello, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Purchase experience was fine. Needed to make 4 trips the to dealer to address an oil leak discovered 3 days after purchase. 1st visit: added a dye driven, kept overnight for the tech do drive home and back. Could not find leak. 2nd visit: Week and a half later. Oil still leaking. The leak was identified. 3rd visit: Repair of the leak was conducted. 4th visit: Took it back in after it appeared it was still leaking oil. Tech could not find a leak. Most likely due to oil spilled during the repair or the older oil that was leaked after the dye was added. The fourth visit could have been avoided had the service dept told me I may be seeing some drips of residual oil over the next week or two that may have accumulated in a gully of the engine bay or frame. Seeing drops of oil after an oil cooler line connector is replaced in not promising. Especially when the oil cooler line crimps have been failing. There doesn't appear to be a leak anything. They flushed/washed the area again during the 4th visit.
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (610) 436-5600 so we can work towards a resolution.
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any further questions, please don't hesitate to reach out!
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.