Having been to a previous local dealership that had been under 2 owners with my car - Faulkner was a WELCOMED change. Thank you for taking care of my car - keeping me informed and the carwash was a pleasant surprise! The way you easily handled my extended warranty (my vehicle is certified) was so appreciated. The other dealership acted like I couldn't use it anywhere other than where i purchased the vehicle. THANK YOU THANK YOU
The whole Faulkner Buick GMC team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Andrew, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
I had a horrible experience when I brought my vehicle for service at Reedman-Toll Chevrolet on Baltimore Pike in Springfield, PA. It was so awful that I spoke to the service manager, Chris, but he didn't seem to care. I informed him that I would never bring any vehicle back to his location or ever purchase a vehicle from them. I then contacted Faulkner where I bought my vehicle because I knew they would help. From the first conversation with Kim, who scheduled my appointment, to leaving the lot, I received excellent service. I was informed about the progress on my vehicle and offered options, such as a rental care or courtesy ride back to my home. I would recommend Faulkner to anyone. (I just wish I could say the same about Reedman-Toll.)
James, we sincerely appreciate your feedback. Each employee is a valued member of the Faulkner Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Gary Michael- thank you for taking the time to write about your experience at our dealership. All of us at Faulkner Buick GMC pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
I had a great experience with your collision shop. I worked with Mike who knew his job and was very easy to work with. I wish I could have more people to deal with like him when something like this happens n
John, we would like to apologize for your recent experience at our service department. Please contact us at your earliest convenience as we would like to discuss this matter and work towards a resolution.
Well first of all the service date was on 10/3/19 not 10/4/19 and we brought my car up the night before because we live approximately 50 min away. We didn’t expect our vehicle to be done until 3pm that afternoon, however I rcvd a call I believe before 10am advising me the work had been finished. I was quite impressed! The only thing I expected but didn’t get was maybe the free car wash they offer every time I bring my car in for service or just because they’re unlimited and my car was filthy and needed a car wash but they didn’t bother doing that, however, I will bring that up the next time I take it up for service! I will still rate you 4 out of 5 stars (I would’ve given you 5 stars with the car wash)!
Excellent service all around. Upon my arrival I requested services in addition to what I had originally scheduled and they readily accommodated me. Prompt and courteous service. I'll definitely be a return customer.
John- thank you for taking the time to write about your experience at our dealership. All of us at Faulkner Buick GMC pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Ms. Leslie Hurst went above and beyond to help me during my service visit for state inspection, including getting an updated registration, allowing the mechanic to complete his work and preventing me from having to return. Her respect, warmth & professionalism exemplify Faulkner Buick’s Mark of Excellence. For more details please see my email to Mr Gunn, service manager of Faulkner Buick, West Chester, PA. Thank you.