JIM KEYSER has been my service writer for over 20 years. He is one of the main reasons I keep coming back to FAULKNER, not only for service, but also to buy cars. I can always count on him to tell me what’s really wrong and what needs to be done and what is important.
John, we sincerely appreciate your feedback. Each employee is a valued member of the Faulkner Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Jim Kaiser took great care of me on issue that was covered by a third party warranty. He managed to take care of this issue for me at a net-zero cost to me (awesome!!). The dealership fit me in twice on short notice and despite being ridiculously busy. Every time I have been to this dealership (for sales and for service) I leave feeling that they truly care about my experience. Two years ago, I bought my first ever "american brand" car from them and continue to be very pleased.
It is great to hear that our staff at Faulkner Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Jim Keyser did an excellent job of taking care of me and also pointed out that I was out of inspection. We're taking a trip to NY on 8-3-19 so this not only took care of getting the inspection done but gave our car a good checking over in preparation for our trip. Thank-you Jim!!