618 Reviews Found
Confirmed Service Customer
JIM KEYSER has been my service writer for over 20 years. He is one of the main reasons I keep coming back to FAULKNER, not only for service, but also to buy cars. I can always count on him to tell me what’s really wrong and what needs to be done and what is important.
John S.
KNG OF PRUSSA
Business Response
John, we sincerely appreciate your feedback. Each employee is a valued member of the Faulkner Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Was this review helpful?
Confirmed Service Customer
Our issue was resolved quickly, competently and in a personally manner.
David A.
WEST CHESTER
Business Response
Wow, we're glad you had such a wonderful experience with us! We can't wait to see you again, have a great day.
Was this review helpful?
Confirmed Service Customer
They couldn’t fix my radio problem. I have to live with the low gas problem. The other two, I’ll wait and see
Harry W.
WEST GROVE
Business Response
Harry, your satisfaction is very important to us, so please call us so that we can work to make amends. We look forward to hearing from you.
Was this review helpful?
Confirmed Service Customer
They quickly replaced a defective door seam and repaired my tire. Very professional and friendly.
Elizabeth T.
WEST GROVE
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Took to long to secure repair parts for my AC unit. This was the third time I have had it in and I am fast approaching 30 days in the shop for repairs.
James M.
COCHRANVILLE
Business Response
Hi there, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Have been coming here for over 25 years. Always been great
James M.
WEST CHESTER
Was this review helpful?
Confirmed Service Customer
Jim Kaiser took great care of me on issue that was covered by a third party warranty. He managed to take care of this issue for me at a net-zero cost to me (awesome!!). The dealership fit me in twice on short notice and despite being ridiculously busy. Every time I have been to this dealership (for sales and for service) I leave feeling that they truly care about my experience. Two years ago, I bought my first ever "american brand" car from them and continue to be very pleased.
Malcolm G.
ARDMORE
Business Response
It is great to hear that our staff at Faulkner Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Was this review helpful?
Confirmed Service Customer
Happy that GM covered some of the repair... Thank you Leslie!
Christine D.
WEST CHESTER
Was this review helpful?
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
Jim Keyser did an excellent job of taking care of me and also pointed out that I was out of inspection. We're taking a trip to NY on 8-3-19 so this not only took care of getting the inspection done but gave our car a good checking over in preparation for our trip. Thank-you Jim!!
Robert B.
COATESVILLE
Business Response
Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
Was this review helpful?
Confirmed Service Customer
Good experience, nice customer service area and very efficient.
Donna R.
MEDIA
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Had an issue with transmission on my GMC Canyon. There was a service bulletin on the problem and it was addressed quickly. Very professional and timely.
James B.
QUARRYVILLE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Was this review helpful?
Business Response
Cherice, it's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
Was this review helpful?
Confirmed Service Customer
Took me in early for my appointment and finished the services in about an hour. No problems.
Jeffrey R.
WEST CHESTER
Business Response
Jeffrey, we're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Everything was fine with one exception - the dealership seemed to have no idea how to credit the service expenditure to my Buick rewards account. Really?
Donald C.
WEST CHESTER
