553 Reviews Found
Confirmed Service Customer
My car runs rough, sputters, and seems like it has a miss In the engine. The air conditioning system also doesn���t work properly since I got it back.
Robert K.
LEOLA
Business Response
We appreciate your honest feedback, as we are always looking for ways to improve. We would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to resolve this with you.
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Business Response
5-star customer service is always our number one goal, and we're so happy to hear you had a great experience! We look forward to helping again in the future. Take care!
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Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Service Customer
Did not have the parts to fix my AC. Need two hoses that are on back order with no time table for the order.
Gerold S.
PHOENIXVILLE
Business Response
We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution.
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Confirmed Service Customer
Brought the vehicle in for a vibration in the dashboard on the passenger side. Mechanic pulled the blower and said there was a couple of leaves stuck in there, but the vibration is still there. Also brought the vehicle in because the passenger mirror sticks when the close mirror button is operated. I was told that the switch had to be reset and the problem was fixed...it was not fixed, the mirror still sticks and the switch has to operated a couple of times before the mirror will close. Had the recommended 45000 mile transmission flush completed while it was in the shop and now it feels like the engine/transmission is hanging in 3rd gear much longer than necessary before shifting into 4th gear.
Paul C.
COATESVILLE
Business Response
We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (610) 436-5600 so we can work towards a solution. Thank you and have a great day.
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Confirmed Service Customer
Everything was done in a shorter time than I expected.
Donna S.
NORRISTOWN
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you're ever in need of more help, please don't hesitate to let us know!
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Confirmed Service Customer
David was very helpful making the appointment and Jack was very helpful during the visit.
Noel M.
DOWNINGTOWN
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care!
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Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Service Customer
The service manager, Fred, is a great guy, and I did meet the mechanic when he was talking to Fred and he comes across as a very seasoned veteran. You guys took good care of me. Let me add, Jesus died for us on the cross to pay for our sins.
Robert K.
WEST CHESTER
Business Response
Wow, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Service Customer
Fred worked tirelessly to accommodate me while my vehicle was in for service. His assistance was well beyond the level I had expected. In addition, the vehicle was repaired much quicker than originally promised. Great experience.
Christopher M.
DOWNINGTOWN
Business Response
Hello, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future.
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Confirmed Service Customer
Friendly and work performed on on time.
Jeffrey H.
CHESTER SPGS
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
The service department was prompt and professional in replacing the defective stair rail that came with the truck. I was in and out in less than two hours.
Thomas R.
CHADDS FORD
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Was so appreciative for the pick up and delivery of my car. COVID makes it so safe. Thank you Jack!
Susan A.
WEST CHESTER
Business Response
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (610) 436-5600 at your earliest convenience. We hope to hear from you soon.
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Confirmed Service Customer
When car was done, they told me they could have it driven to my home because I had no way to get it. I'm still waiting! I had to find a ride and go pick it up myself.
Edward B.
WEST CHESTER
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.
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Business Response
We are so happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit. Until next time, take care!
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Confirmed Service Customer
We did not buy our car from there but we had our car serviced . It was a pretty big job and Fred was AMAZING . He kept us in the loop and answered all of our questions ! He was super nice and polite ! Absolutely loved our experience because of Fred!
Eric M.
COATESVILLE
Business Response
Eric, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Faulkner Buick GMC West Chester. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!