It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this feedback and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Service to my car was quick and efficient. Lewes from Service was great. The communication skills were not present as I called to ask my car to be left outside of the gate, someone said they would relay the message but never did. Perry from Sales was awesome and went over & beyond to help me solve the problem (being that I needed my car Friday night). He made some calls and was able to meet me at the dealership with someone who had keys. The staff in the showroom were not helpful nor friendly and I did not feel like a respected customer. No solution was offered to me. Luckily, shortly after, Perry got ahold of me and solved the issue (even though he was not working at that time. He is the only thing keeping me at Faulkner)
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.
One of the issues I brought the car in for was the stabilitrack randomly shutting off. I brought the car in several months ago with the same issue and you couldn't "replicate" the issue. It continued happening, including shutting off 7 times on a drive home from North Carolina. Its a safety issue as the car loses power so my wife won't drive it as a result. When I brought it back in on 9/10 I was told that diagnostic fee would be $350 (for the stabilitrack issue and a noise coming from the dashboard that is most likely something in the vent). I chose to take the car and not leave it with you guys to be serviced. I won't return to Faulkner again.
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
The team at Faulkner Buick GMC West Chester, INC. are very welcoming. I had no stress during this process. The salesperson that took care of me is extremely attentive to finding out what the perfect vehicle for me would be. First car I looked at as walking in was the one I purchased. Zero hassle. GREAT TEAM! And I LOVE MY NEW CAR!
Congratulations on your new vehicle! It is great to hear everything was done to your satisfaction and you had stress-free experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future. We can't wait to see you again, have a great day.
Went to the West Chester dealership for service. Rusty was my customer service rep and he was knowledgeable, helpful, professional and did a great job! He was able to answers all of my questions and made a very good first impression and made my experience with your dealership a very easy one. My car is running great! Thank you to Rusty and the team!
I dropped my car off for inspection and specifically stated that my rear tail light was out. I dropped the car off at 8:00 am and received a call at 4:30 pm that the car was done. I asked if the taillight was fixed, they said yes. I checked the light when picked up the car and it was still out. I was very disappointed with the service.
Hi, we regret to hear that your recent experience was anything less than exceptional. If you are willing to give us another chance, please give us a call so we can understand your situation better in order to try and turn your experience around.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Please let us know if there is anything else we can do for you; we are more than happy to help!
My vehicle came in for an oil change but it was noticed that the tires were low on tread so you guys were able to replace them also right away in a very timely manner. Let me please add, I became a Christian about three years ago so let me say, Jesus died for us on the cross to pay for our sins.
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! May the grace of our Lord Jesus Christ be upon you. God Bless.