This was my 1st service visit with my 2020 Buick Encore - free tire rotation, oil change, check up and care wash! Appointment ran on time, I relaxed in the clean waiting area for about 45 minutes and that was it! Thank you!
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have. We sincerely value your business and look forward to your next visit!
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We really appreciate your feedback.
I needed new wipers and oil change along with filter. All worked out fine timewise and I was so happy to have the shuttle service to the barn where I ride in Marshallton. It makes it easy for me to leave the car as I live in the Villanova area and I can then leave the car, get to the barn and come back in early afternoon to a completed and clean car. Thank you for continuing the shuttle service !
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care! Thanks again for the recommendation, and have an amazing day!
What started out as a A/C issue within a few weeks of purchasing a Certified Pre-Owned car, then turned it a dealer-related fender bender on-site, but ended up being an impressive display of customer service by Dave and the Faulkner Service team. What the makings for being one of the worst experiences on paper turned out to make me a Faulkner West Chester believer for life.
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care!
Despite living 12 miles away I have brought my car for service because I feel the service will be efficient and done right. My interaction with Marco gave me confidence that the job would be done right and to my expectation. Of course it was done to my satisfaction.
The sales consultant we worked with, Bryant, was fantastic. The way we were treated by the Faulkner team was great. We are looking forward to having our new car serviced by the dealership and have no doubt that it will be the same kind of experience we have already received.
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
My seatbelt broke on the drivers side and Cadillac left West Chester And I called Faulkner and they ordered my part and was put in a few days later. Very helpful and professional. I will be coming back for additional service