656 Reviews Found
Confirmed Service Customer
Very organized, efficient and professional even during these unprecedented times.
Penny S.
DOWNINGTOWN
Business Response
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have.
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Confirmed Service Customer
Good service experience. Service issues brought forward were well received and explanations coming back were clear. Pricing was competitive and upfront. Jack has been the service writer on this vehicle for several visits and is very much upfront with items
Richard C.
KENNETT SQ
Business Response
Hi, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Met with a smile, service rendered promptly and work done efficiently. Thanks you for being there.
Juliette D.
WEST CHESTER
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I did not have any direct contact with the dealer as my car was picked up then returned ! All work was done in a timely manner . Joe who picked up and returned my car was very nice and stayed in contact with me as far as times ! Over all very pleased !
Nancy H.
PARKESBURG
Business Response
We appreciate you taking a moment to leave us this wonderful feedback! The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire transaction. Let us know if there's anything else we can do for you; be it service or sales.
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Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! Thank you, and have a fantastic day!
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Confirmed Service Customer
My experience was great. It was nice to get updates about the service being performed on my vehicle and an estimated time that my vehicle would be finished. Everyone was friendly and helpful.
Jeremy R.
WEST CHESTER
Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you have further needs or questions, please feel free to reach out!
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Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Faulkner Buick GMC West Chester! We hope you have a great day!
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Confirmed Service Customer
Always courteous. Always have a good visit
Alisa J.
COATESVILLE
Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review! If there are any other automotive needs we can assist you with, please don't hesitate to call us.
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Business Response
Hi, thank you so much for the positive review! We hope you have a great day!
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Confirmed Service Customer
The service shop and the body shop did a good quality/thorough job on my 2009 Colorado. They replaced a starter-charging module and the rear bumper and the pick-up looks and runs great. Let me add, Jesus died for us on the cross to pay for our sins.
Robert K.
WEST CHESTER
Business Response
Hello, we really appreciate your feedback! Thanks for taking the time to leave a review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Leslie is the greatest representative you could have. Efficient, knowledgeable and extremely friendly. She is the best!
Janice D.
MALVERN
Business Response
We are pleased you enjoyed your visit to Faulkner Buick GMC West Chester! Thank you so much for your feedback - we hope you have a great day!
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Confirmed Service Customer
Called last minute due to a warning light on my car. Leslie, Service Manager, was able to fit me in the next morning. Car was done by noon. Always great to work with Leslie.
Kelly R.
PAOLI
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Service Customer
They told me it could take 1 hour 1/2 and I was out less then and hour.
Mark C.
DOWNINGTOWN
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you for taking the time to let the world know about your positive experience. Have a great day!
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Business Response
Hello, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Purchase experience was fine. Needed to make 4 trips the to dealer to address an oil leak discovered 3 days after purchase. 1st visit: added a dye driven, kept overnight for the tech do drive home and back. Could not find leak. 2nd visit: Week and a half later. Oil still leaking. The leak was identified. 3rd visit: Repair of the leak was conducted. 4th visit: Took it back in after it appeared it was still leaking oil. Tech could not find a leak. Most likely due to oil spilled during the repair or the older oil that was leaked after the dye was added. The fourth visit could have been avoided had the service dept told me I may be seeing some drips of residual oil over the next week or two that may have accumulated in a gully of the engine bay or frame. Seeing drops of oil after an oil cooler line connector is replaced in not promising. Especially when the oil cooler line crimps have been failing. There doesn't appear to be a leak anything. They flushed/washed the area again during the 4th visit.
Shiva R.
ROYERSFORD
Business Response
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (610) 436-5600 so we can work towards a resolution.
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Confirmed Service Customer
I buy cars very often and they gave me my best experience yet.
Joseph D.
KENNETT SQ
Business Response
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Fred took care of the problem and kept me informed.
Harvey S.
GLEN MILLS
Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!