653 Reviews Found
Confirmed Service Customer
Job completed when promised. Good service center
Robert D.
WEST CHESTER
Business Response
Robert, we appreciate your kind words. The entire team at Faulkner Buick GMC thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
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Business Response
Hi, thank you so much for the positive review! We look forward to your next visit! Take care!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience!
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Confirmed Service Customer
I felt like I was sold a vehicle that they knew had a malfunction issue. Within the first week of purchasing the vehicle I had to return it to be fixed.
James F.
READING
Business Response
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Confirmed Service Customer
Was in for inspection, tire rotation and oil change. All work was completed in a timely manner except I came home minus a valve stem cap.
Donna R.
MEDIA
Business Response
We appreciate your feedback as it helps us grow our dealership. We will be sharing your comment with the team and we encourage you to contact us to discuss your visit.
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Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Service Customer
I enjoy working with Leslie Hurst. She knows me and makes sure that my car gets what it needs, but we talk about things that are optional.
Millard J.
WEST CHESTER
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
First time with your service center, so far so good!
Adrienne F.
WEST CHESTER
Business Response
Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Thank you for this positive rating! Have a great day.
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Confirmed Service Customer
Jack at the service department was great. The cashier had me out in a timely manner.
Tina R.
COATESVILLE
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Service consultant Jack was great. He kept me informed and the recommended service and costs were accurate.
Robert R.
GARNET VALLEY
Business Response
Hi there, thank you for taking the time to leave a review for us at Faulkner Buick GMC. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
Your service rep was very helpful with my problem. Since it is a new SUV and would be tied up for a few days a loaner car was brought in for us to use. The work performed left the car in satisfactory condition. And, no issues to report at this time.
Frank O.
WEST CHESTER
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We hope you have a great day!
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Confirmed Service Customer
They are great! I called in with my issue and they got me in the next day. So convenient. Thank you!!!
Marisa B.
MALVERN
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Faulkner Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Confirmed Service Customer
Everyone in the service department were kind and friendly. My truck was finished in a timely fashion. Jack, the service writer, took the time to answer all my questions in detail. All and all I had a great experience at Faulkner.
Philip S.
PAOLI
Business Response
It is great to hear that our staff at Faulkner Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
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Confirmed Service Customer
Great trip to Faulkner last week for 3 recall items on my 2019 GMC Sierra. Also while I was there the techs updated the software to the ECM and addressed an errant error message I had received a few times on cold start. Its been a great truck and have great service at Faulkner to date.
Edward G.
MEDIA
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.