682 Reviews Found
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
This was my 1st service visit with my 2020 Buick Encore - free tire rotation, oil change, check up and care wash! Appointment ran on time, I relaxed in the clean waiting area for about 45 minutes and that was it! Thank you!
Lori C.
WEST CHESTER
Business Response
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have. We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Perry is an excellent sales rep in all aspects
Sue K.
DOWNINGTOWN
Business Response
We're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Sales Customer
Staff was very kind and worked hard to help me get the deal I needed!
Jaclyn D.
PLYMOUTH MEETING
Business Response
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
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Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We really appreciate your feedback.
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Confirmed Service Customer
I needed new wipers and oil change along with filter. All worked out fine timewise and I was so happy to have the shuttle service to the barn where I ride in Marshallton. It makes it easy for me to leave the car as I live in the Villanova area and I can then leave the car, get to the barn and come back in early afternoon to a completed and clean car. Thank you for continuing the shuttle service !
Mary M.
BRYN MAWR
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care! Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
Ready to obtain service appointments. Friendly staff
Scott S.
DOWNINGTOWN
Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Confirmed Service Customer
I was able to get my car in the same day I called. Everyone that I came in contact was very pleasant and friendly.
Evelyn M.
MALVERN
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Thank you again for leaving us this response!
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Business Response
Hi, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
What started out as a A/C issue within a few weeks of purchasing a Certified Pre-Owned car, then turned it a dealer-related fender bender on-site, but ended up being an impressive display of customer service by Dave and the Faulkner Service team. What the makings for being one of the worst experiences on paper turned out to make me a Faulkner West Chester believer for life.
Keith M.
DOYLESTOWN
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, Faulkner Buick GMC West Chester, Inc.
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Confirmed Sales Customer
The dealer I dealt with was extremely nice and attentive. She made me feel very comfortable. I had specific things I wanted and they found a car that fit them all.
Sandra G.
PHILADELPHIA
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care!
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Confirmed Service Customer
Despite living 12 miles away I have brought my car for service because I feel the service will be efficient and done right. My interaction with Marco gave me confidence that the job would be done right and to my expectation. Of course it was done to my satisfaction.
John W.
BROOKHAVEN
Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Confirmed Sales Customer
This is my 3rd car purchase from Bryant Pullins. The rest of the team were very helpful as well.
Theresa B.
BOOTHWYTN
Business Response
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business.
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Confirmed Service Customer
Prompt service. Detailed billing. Good wait times.
Margaret H.
DREXEL HILL
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Sales Customer
The sales consultant we worked with, Bryant, was fantastic. The way we were treated by the Faulkner team was great. We are looking forward to having our new car serviced by the dealership and have no doubt that it will be the same kind of experience we have already received.
Michael C.
WEST CHESTER
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Service Customer
My seatbelt broke on the drivers side and Cadillac left West Chester And I called Faulkner and they ordered my part and was put in a few days later. Very helpful and professional. I will be coming back for additional service
Susan M.
WEST CHESTER
Business Response
Hi there, thank you so much for your positive comments about Faulkner Buick GMC West Chester, Inc.!
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Confirmed Sales Customer
John and the team really went above and beyond to get me the perfect deal. If I could rate them an 11, I would.I am so happy with the experience and in love with my new Buick Envision!
Melissa D.
FRAMINGHAM
Business Response
Hi there, thank you so much for your positive comments about Faulkner Buick GMC West Chester, Inc.!
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Confirmed Service Customer
Professional, courteous and fast service! TJ was great!
Dexter V.
ROYERSFORD
Business Response
Hello, we are glad we could help! We look forward to your next visit! Take care!
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Confirmed Service Customer
Took less time than expected and they washed my vehicle!!
Brian P.
COATSVILLE
Business Response
Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!