650 Reviews Found
Confirmed Service Customer
Job completed when promised. Good service center
Robert D.
WEST CHESTER
Business Response
Robert, we appreciate your kind words. The entire team at Faulkner Buick GMC thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!
Was this review helpful?
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Service Customer
Dave Mcquiston and Joe D'emarco where both a great help with the purchase of my truck and provided excellent customer service
Eric L.
DOWNINGTOWN
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Faulkner Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Was this review helpful?
Confirmed Service Customer
The service and help from Jack was the best I've had at a dealership. Jack helped to get a 3row loaner for me, made sure to follow up when it was ready, etc. Jack was fantastic! Highly recommend
Luke B.
DOWNINGTOWN
Business Response
The whole Faulkner Buick GMC team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Was this review helpful?
Confirmed Service Customer
I Had An Emergency Notification From GMC On Star Services, And Jack Got Me Right In Same Day On (1) Hour Notice. No Service Department Ever Treated Me Like That.
Gary S.
WEST CHESTER
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
Was this review helpful?
Business Response
Hi, thank you so much for the positive review! We look forward to your next visit! Take care!
Was this review helpful?
Business Response
Hi there, we are very happy to have provided you with such a positive experience!
Was this review helpful?
Confirmed Service Customer
I felt like I was sold a vehicle that they knew had a malfunction issue. Within the first week of purchasing the vehicle I had to return it to be fixed.
James F.
READING
Business Response
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
Was this review helpful?
Confirmed Service Customer
Was in for inspection, tire rotation and oil change. All work was completed in a timely manner except I came home minus a valve stem cap.
Donna R.
MEDIA
Business Response
We appreciate your feedback as it helps us grow our dealership. We will be sharing your comment with the team and we encourage you to contact us to discuss your visit.
Was this review helpful?
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
Was this review helpful?
Confirmed Service Customer
I enjoy working with Leslie Hurst. She knows me and makes sure that my car gets what it needs, but we talk about things that are optional.
Millard J.
WEST CHESTER
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
Was this review helpful?
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
Was this review helpful?
Confirmed Service Customer
First time with your service center, so far so good!
Adrienne F.
WEST CHESTER
Business Response
Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Business Response
Thank you for this positive rating! Have a great day.
Was this review helpful?
Confirmed Service Customer
Jack at the service department was great. The cashier had me out in a timely manner.
Tina R.
COATESVILLE
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
Was this review helpful?
Confirmed Service Customer
Service consultant Jack was great. He kept me informed and the recommended service and costs were accurate.
Robert R.
GARNET VALLEY
Business Response
Hi there, thank you for taking the time to leave a review for us at Faulkner Buick GMC. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Business Response
Thanks for the great feedback!
Was this review helpful?
Confirmed Service Customer
Your service rep was very helpful with my problem. Since it is a new SUV and would be tied up for a few days a loaner car was brought in for us to use. The work performed left the car in satisfactory condition. And, no issues to report at this time.
Frank O.
WEST CHESTER
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We hope you have a great day!