Tge tire pressure was low in one of my tires. I called Leslie to see if she could fit me in that day to have it checked. She gave me a time, i took car in and in less than an hour a nail was removed from tire, plugged, & i was on my way. Jim keyser always took good care of me, but now Leslie is my ���go to��� person & im very pleased to have her help me. Shes extremely helpful & a sweet gal to work with.
Hi there! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I took my GMC to Faulkner because my mechanic could not clear the errors that kept reappearing. Faulkner determined that I needed a new thermostat, new Front Brakes and resurface rotors, replace the adjust links and an alignment. Note one... my mechanic can replace the rotors and brakes for the 396.26 that Faulkner said they would "resurface" the rotors. Additionally, these "adjust links" seem like the dealership is just looking for more money. My mechanic said he would look at the items, but said this was just a dealership looking for funds. I thought something was a miss when I called I could get an appointment immediately... when I had another dealership was 3-days out for a previous appointment. I would say, no-one gets their vehicle serviced there because of all these "hidden" items that just miraculously "show up". I also brought in a key-fob I purchased on-line back in March due to Covid... not really understanding that it was not programmed or cut. Faulkner charged me 150.00 for programming and cut. HIGHWAY ROBBERY!!! For minutes worth of work....yet I was told I was charged an hourly rate for this. WHAT? Again...I was robbed! NEVER AGAIN!!! My perception of Faulkner is that they are thieves and I will tell anyone who asks of my experience. I agree to your terms below, but feel confident my response will never be published.
Hi there, we regret your most recent visit with us was not up to the standards we strive for. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
Everyone is always very kind and courteous at Faulkner, from sales to service. The facility is alway immaculate, and everyone, whether they were directly involved with my transactions or not, was extremely kind, and friendly in a genuine manner. In my dealings regarding business, I find that the staff always takes their time to be certain I understand everything clearly, and answers my questions thoroughly. I have never felt "hurried" . Five stars plus!! Ann S.
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future. Thank you again for leaving us this response!
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
Firstly I would like to convey a thank you to the staff of Faulkner Buick GMC for following CDC guidelines during this time of the pandemic. I felt safe observing how all the personnel work masks and kept a six foot distance during my service visit. I had brought my new 2020 GMC Sierra 2500 Denali in for a oil change and tire rotation. In addition I had requested that the technician take a look at the truck's tires, which since I purchased back in the end of June would constantly lose up to six pounds of air pressure, meaning I had to constantly monitor the air pressure and refill. The Faulkner technician resolved the air pressure problem. He purged the tires of nitrogen. Hence, over the past since my service visit, the tires are now retaining the proper PSI. I can always count on Faulkner to take care of my GMC vehicles. I have over the years purchased twelve GMC trucks from here. My present truck I purchased from another GMC dealer, although I chose to have Faulkner Buick GMC be my prime service dealership to keep my track running smoothly.
Your satisfaction is important to us, so we want to sincerely thank you for choosing Faulkner Buick GMC West Chester, Inc. and we hope to see you again soon! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. If you're ever in need of more help, please let us know!
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
My visits are always friendly courteous and performed in the amount of time promised or less. I���ve been an extremely pleased customer at Faulkner and would encourage anyone to visit and give them a try.