598 Reviews Found
Confirmed Service Customer
Service is always reliable and my car has been beautifully maintained.
Susan K.
WEST CHESTER
Business Response
Susan, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Faulkner Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
love the people they are very nice and helpful.
Paul C.
WEST CHESTER
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
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Business Response
Joseph - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Confirmed Service Customer
as always, everything was handled in a quick and professional manner. Jim Keyser is absolutely the best...worth the drive from Delaware for service!
Timothy D.
MIDDLETOWN
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Confirmed Service Customer
This was my first visit to Faulkner West Chester, PA to service my newly purchased Yukon Denali. The visit was for my first oil change and tire rotation. The ONLY thing I would say is that with experience with several major brand dealerships over the years, ALL of them had a "quick lane" type oil change service. Faulkner does not. I HIGHLY ENCOURAGE GMC TO HIGHLY ENCOURAGE FAULKNER TO CREATE A "QUICK LANE" OR SOME TYPE OF DEDICATED 'QUICK' OIL CHANGE BAY AS 60 MINUTES IS A BIT LONG FOR AN OIL CHANGE. The lack of a quick lane seems a bit outdated in today's major car brand service business.
Michael A.
CHESTER SPRGS
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Business Response
Thank you very much!
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Confirmed Service Customer
I listed several issues with my 2017 Sierra to have fixed when I brought it in for inspection and everything was addressed satisfactorily.
Joseph H.
WEST CHESTER
Business Response
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Faulkner Buick GMC, we value our customers and we look forward to seeing you on your next visit.
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Confirmed Service Customer
Always friendly and helpful. Not pushy. And love the courteous car wash!
Kaitlin B.
GILBERTSVILLE
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Confirmed Service Customer
Promptly took care of a minor issue and I was able to wait which made is very convenient for me. Always a very professional team.
Kirk F.
DOWNINGTOWN
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Confirmed Sales Customer
Great experience. Mike & Tom have not only earned my trust, but, my loyalty. I am not always easy and do not plan as I should, but, they have never lost their patience with me and have gone out of their way to ensure I was satisfied. For as long as i am blessed to purchase new vehicles, i will be going to Faulkner. I recommend Faulkner to all of my family and friends. You will not be disappointed.
Alisa B.
BLAKESLEE
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Business Response
Michael, thanks a bunch!
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Confirmed Service Customer
came in without a reservation, they worked on my car right away
Richard B.
WOODLYN
Business Response
Richard, we're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
I came in for tires, an oil change and a noise I was hearing in the shocks or breaks. I dropped the car off at 8:30am, didn’t get a call till after 1:00. Nothing had been done yet. They did an oil change, couldn’t find the noise and didn’t have time to do tires. My oil change was done for free due the the inconvenience of the entire situation. I will very likely find somewhere else to do my future service including my tires.
Jennifer R.
DOWNINGTOWN
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Confirmed Service Customer
Service was excellent and the service writer was helpful and courteous. Facility is very clean.
Lawrence K.
BRYN MAWR
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Confirmed Service Customer
Jim and Leslie were extremely helpful and kind.
Shirley D.
MONT CLARE
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Confirmed Service Customer
Broken stationary sunroof and I selected Faulkner to replace. Clean up from the repair was poor: there were broken shards of glass in my seat tracks, sliding around in the ceiling, jamming the sliding sunroof, and getting caught in the sunshade. I brought it back and it was cleaned again. Unfortunately, the clean up crew didn’t replace the driver and passenger seat belts properly and I could not drive my car home. Management offered me a loaner car and lots of apologies.
Barbara Z.
WEST CHESTER
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Business Response
Hi, thank you for the high star rating! We hope to see you soon!
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Confirmed Service Customer
Very user friendly. Do exactly as you promised. Even washed our car after service. You also went above and beyond. Thrilled with Faulkner's.
Edward R.
COATESVILLE
Business Response
Thanks for the great feedback!
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Confirmed Service Customer
My service advisor James was great, the facility is comfortable and service was fast.
Steven R.
BERWYN
Business Response
Glad we could help you out!