664 Reviews Found
Confirmed Service Customer
I wanna know how you can charge or even justify $220 to change a fuel filter especially when the truck was already on the lift for oil change its a 15 minute job at best with a $25 part now I know why I did my own maintenance on my vehicles . Can't wait till my new garage is built. Not that nobody gives a shirt but you asked.
Mario L.
WEST CHESTER
Business Response
Hello, we regret to hear that your experience with us was not a more positive one. If you'd be willing to provide more feedback, please reach out to us at (610) 436-5600 so we can assist you further.
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Confirmed Service Customer
Great service, fair costs and reasonable wait time
Richard C.
KENNETT SQ
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Faulkner Buick GMC West Chester, Inc.!
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Confirmed Sales Customer
Perry and Dave were great to work with. The entire dealership seemed to really respect our time and helped us get in out and quickly once we decided to move forward.
Matthew G.
WEST CHESTER
Business Response
Wow, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hi there, thank you so much for your positive comments about Faulkner Buick GMC West Chester, Inc.! We sincerely value your business and look forward to your next visit!
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Business Response
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Everything went well. I felt safe with their covid protocols.
Jean Y.
DOWNINGTOWN
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Every person that I spoke with was polite, professional and knowledgeable Great customer service !!!!!
James B.
NEWTOWN SQ
Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
Thank you for choosing Faulkner Buick GMC West Chester, Inc. as your first choice for all your automotive needs! Thank you, and have a fantastic day!
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Confirmed Service Customer
my check out young lady was as delightful as usual. she is a true asset to your business. however, my young service contact lady literally made me smile all day. this will not make sense to you but for a moment i thought god was a young black lady. i told her she should consider herself hugged. i have owned my gmc for 1.5 years and have recommended you to 100 people. almost forgot...the fellow that helped me set up the service was delightful as well. one of these days i'll remember names. nope too late for me! gmc...thanks for being you!!! lee whitmore
Lee W.
WEST CHESTER
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Thank you again for leaving us this response!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Prompt service, excellent communication, very neat and well organized facility
Peter C.
GLEN MILLS
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Found a rattle with little description and in timely manner
Wayne L.
CHESTER SPRGS
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Faulkner Buick GMC West Chester, Inc. and we hope to see you again soon!
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Confirmed Service Customer
Well my family is friends with Perry & John. While the service dept tried 'finding' the issue I explained they brushed it off that "they could not find/replicate the issue." Unfortunately vehicles today are all computerized codes when there is a fault or an issue. However, if the issue does not trip the alert a mechanic won't necessarily go looking for something given the amount of time they have with the vehicle. Therefore, I cannot say I had a great experience as it would have been nice to actually talk to a human being that knows cars.
Anthony D.
OXFORD
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Very much appreciated the complimentary valet car pickup and car return delivery arrangement for my service call. Good COVID-19 safety protocol for all involved.
Denise D.
WEST CHESTER
Business Response
Thank you so much for this wonderful feedback! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again.
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Confirmed Service Customer
Polite. No hidden cost. Works with the customer
Rebecca H.
PARKESBURG
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
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Business Response
Hi, thank you so much for your high rating.
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Business Response
Hi there, thank you; we appreciate your feedback! We hope you have a great day!
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Confirmed Service Customer
The waiting room was very clean. Making my appointment with Annemarie was a pleasant experience. She returned my phone call on a timely fashion and called me the day before to remind me of my appointment.
Ann V.
E FALLOWFIELD
Business Response
Ann Marie Velasco, thanks again for taking the time to leave us this information about your recent visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Service was quick and informative. The only issue I had was as I was driving away from dealership and entering route 202, there was a pound sound coming from the top of my car, I pulled the sunroof shade back and found a tool with a razor attached ����. Luckily it didn't scratch my car.
Shawn T.
DOWNINGTOWN
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
The service we received was first class. Everyone at Faulkner was very friendly and professional. Great job!
Robert B.
WEST CHESTER
Business Response
Hi, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!