Susan, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Faulkner Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.
Joseph - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
This was my first visit to Faulkner West Chester, PA to service my newly purchased Yukon Denali. The visit was for my first oil change and tire rotation. The ONLY thing I would say is that with experience with several major brand dealerships over the years, ALL of them had a "quick lane" type oil change service. Faulkner does not. I HIGHLY ENCOURAGE GMC TO HIGHLY ENCOURAGE FAULKNER TO CREATE A "QUICK LANE" OR SOME TYPE OF DEDICATED 'QUICK' OIL CHANGE BAY AS 60 MINUTES IS A BIT LONG FOR AN OIL CHANGE. The lack of a quick lane seems a bit outdated in today's major car brand service business.
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Faulkner Buick GMC, we value our customers and we look forward to seeing you on your next visit.
Great experience. Mike & Tom have not only earned my trust, but, my loyalty. I am not always easy and do not plan as I should, but, they have never lost their patience with me and have gone out of their way to ensure I was satisfied. For as long as i am blessed to purchase new vehicles, i will be going to Faulkner. I recommend Faulkner to all of my family and friends. You will not be disappointed.
I came in for tires, an oil change and a noise I was hearing in the shocks or breaks. I dropped the car off at 8:30am, didn’t get a call till after 1:00. Nothing had been done yet. They did an oil change, couldn’t find the noise and didn’t have time to do tires. My oil change was done for free due the the inconvenience of the entire situation. I will very likely find somewhere else to do my future service including my tires.
Broken stationary sunroof and I selected Faulkner to replace. Clean up from the repair was poor: there were broken shards of glass in my seat tracks, sliding around in the ceiling, jamming the sliding sunroof, and getting caught in the sunshade. I brought it back and it was cleaned again. Unfortunately, the clean up crew didn’t replace the driver and passenger seat belts properly and I could not drive my car home. Management offered me a loaner car and lots of apologies.