We appreciate your honest feedback, as we are always looking for ways to improve. We would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to resolve this with you.
We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution.
Brought the vehicle in for a vibration in the dashboard on the passenger side. Mechanic pulled the blower and said there was a couple of leaves stuck in there, but the vibration is still there. Also brought the vehicle in because the passenger mirror sticks when the close mirror button is operated. I was told that the switch had to be reset and the problem was fixed...it was not fixed, the mirror still sticks and the switch has to operated a couple of times before the mirror will close. Had the recommended 45000 mile transmission flush completed while it was in the shop and now it feels like the engine/transmission is hanging in 3rd gear much longer than necessary before shifting into 4th gear.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care!
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
The service manager, Fred, is a great guy, and I did meet the mechanic when he was talking to Fred and he comes across as a very seasoned veteran. You guys took good care of me. Let me add, Jesus died for us on the cross to pay for our sins.
Fred worked tirelessly to accommodate me while my vehicle was in for service. His assistance was well beyond the level I had expected. In addition, the vehicle was repaired much quicker than originally promised. Great experience.
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (610) 436-5600 at your earliest convenience. We hope to hear from you soon.
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.
We did not buy our car from there but we had our car serviced . It was a pretty big job and Fred was AMAZING . He kept us in the loop and answered all of our questions ! He was super nice and polite ! Absolutely loved our experience because of Fred!
Eric, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Faulkner Buick GMC West Chester. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!