I wanna know how you can charge or even justify $220 to change a fuel filter especially when the truck was already on the lift for oil change its a 15 minute job at best with a $25 part now I know why I did my own maintenance on my vehicles . Can't wait till my new garage is built. Not that nobody gives a shirt but you asked.
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Please don't hesitate to reach out if there's anything additional we can do for you.
my check out young lady was as delightful as usual. she is a true asset to your business. however, my young service contact lady literally made me smile all day. this will not make sense to you but for a moment i thought god was a young black lady. i told her she should consider herself hugged. i have owned my gmc for 1.5 years and have recommended you to 100 people. almost forgot...the fellow that helped me set up the service was delightful as well. one of these days i'll remember names. nope too late for me! gmc...thanks for being you!!! lee whitmore
Well my family is friends with Perry & John. While the service dept tried 'finding' the issue I explained they brushed it off that "they could not find/replicate the issue." Unfortunately vehicles today are all computerized codes when there is a fault or an issue. However, if the issue does not trip the alert a mechanic won't necessarily go looking for something given the amount of time they have with the vehicle. Therefore, I cannot say I had a great experience as it would have been nice to actually talk to a human being that knows cars.
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Thank you so much for this wonderful feedback! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again.
The waiting room was very clean. Making my appointment with Annemarie was a pleasant experience. She returned my phone call on a timely fashion and called me the day before to remind me of my appointment.
Ann Marie Velasco, thanks again for taking the time to leave us this information about your recent visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Service was quick and informative. The only issue I had was as I was driving away from dealership and entering route 202, there was a pound sound coming from the top of my car, I pulled the sunroof shade back and found a tool with a razor attached ����. Luckily it didn't scratch my car.
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.