Customer Reviews

For the 2nd time I found your service pricing and policies to be ridiculous. I brought in my 2013 Acadia, that I bought from you about 18 months ago, because it was overheating. Was charged over $180 for diagnosis that took less than 30 minutes and told that it was not covered by the powertrain warranty, also purchased from you. Luis said to replace the water pump the cost would be $1180. So I contacted an auto repair place 2 miles from you and their price was $530, including diagnosis. Like I said ridiculous!

I have leased a Terrain for five years from Faulkner and this is my third time! The service has been excellent from start to finish! My sale rep, Magali DeClet, was exceptionally great ! Helpful and professional at every stage! I will continue to lease from Faulkner because of the great service and attention to customer satisfaction you have repeatedly provided!

Very comprehensive, would recommend!

Rusty was fantastic. When I arrived at the shop, there was an issue with my warranty being in my maiden name. He laid everything out for me and made it easy to get this resolved. When we discovered one of my parts was back ordered, he called me immediately and walked through possible solutions. I’m grateful for Rusty who made me feel reassured through all of the ups and downs of my warranty and the back ordered parts. Thank you Rusty!!

Working with Leslie is great.

Didn't take long & they washed my truck.

I dealt with professional, kind people and the issue was handled promptly. I would recommend to others. Thank you

Very professional, service on my car was done in a timely matter. I was extremely happy with the service

Easy to get an appointment. Fast service. Clean waiting area.

Friendly and competent service. Wait time was very reasonably

Perry Bonifazi is the best!!

Brett Paden was the best.

Although I was disappointed that my 2021 GMC Sierra Denali 1500 had an engine failure and needed extensive repairs Faulkner did its best to keep me informed and made necessary repairs quickly. From my initial purchase till now I’m impressed with the Faulkner experience.

I am happy with the courtesy of the service department and the work done to repair the transmission leak. I am dissatisfied with the service on the brakes. The front brakes sounded terrible soon after buying the truck. Next time I was in for service, I brought it to the service team’s attention. Due to mileage (13,000) the could not address via warranty. The noise continued so I paid to have them replaced ($500 by Faulkner). Within a week, it was as if they were never replaced and made the same noise. Asked to have them checked and technician could not hear it. Had them check again this last time with no resolution.

Truck was there for over a week for a running board. Wrong running board was shipped first. I paid $300+ fixing this same running board about 2 months prior then had to turn around and pay my $200 deductible again. Doesn’t seem right to me.

Leslie and Luis as well as the rest of the staff went above and beyond with their professionalism and true enthusiasm to help me.

Very good experience. One item that irritated me was I had to tell Doug more than 3 times NO for the extended warranty. Very irritating.....

Codes still there and truck running rough.

Great communication and customer service as usual.

I want to give a huge shout out to Service Advisor Luis and Mechanic Michael at the West Chester Faulkner GMC Branch for the repairs made to my 2010 Cadillac SRX. I had two previous repairs done on our rear axle AWD pump assemble which was not allowing the AWD to operate correctly causing trouble codes at another GM dealership. After talking to Luis I decided to give them a try. Well Michael was able to bleed the system and it has been working perfect for the last 450 miles--- I should have came here first! Thank you Don & Tammy