Customer Reviews

Tge tire pressure was low in one of my tires. I called Leslie to see if she could fit me in that day to have it checked. She gave me a time, i took car in and in less than an hour a nail was removed from tire, plugged, & i was on my way. Jim keyser always took good care of me, but now Leslie is my ���go to��� person & im very pleased to have her help me. Shes extremely helpful & a sweet gal to work with.

I took my GMC to Faulkner because my mechanic could not clear the errors that kept reappearing. Faulkner determined that I needed a new thermostat, new Front Brakes and resurface rotors, replace the adjust links and an alignment. Note one... my mechanic can replace the rotors and brakes for the 396.26 that Faulkner said they would "resurface" the rotors. Additionally, these "adjust links" seem like the dealership is just looking for more money. My mechanic said he would look at the items, but said this was just a dealership looking for funds. I thought something was a miss when I called I could get an appointment immediately... when I had another dealership was 3-days out for a previous appointment. I would say, no-one gets their vehicle serviced there because of all these "hidden" items that just miraculously "show up". I also brought in a key-fob I purchased on-line back in March due to Covid... not really understanding that it was not programmed or cut. Faulkner charged me 150.00 for programming and cut. HIGHWAY ROBBERY!!! For minutes worth of work....yet I was told I was charged an hourly rate for this. WHAT? Again...I was robbed! NEVER AGAIN!!! My perception of Faulkner is that they are thieves and I will tell anyone who asks of my experience. I agree to your terms below, but feel confident my response will never be published.

My car was ready much earlier than I expected. Love this dealership.

Everyone is always very kind and courteous at Faulkner, from sales to service. The facility is alway immaculate, and everyone, whether they were directly involved with my transactions or not, was extremely kind, and friendly in a genuine manner. In my dealings regarding business, I find that the staff always takes their time to be certain I understand everything clearly, and answers my questions thoroughly. I have never felt "hurried" . Five stars plus!! Ann S.

Came in for Oil change and tire rotation. Received prompt attention and work done quickly and satisfactorily.

Jack always takes great care of me and my car.

Standard oil change and tire rotations.

I was greeted in a timely manner, my concern was explained and understood, diagnosed and handled to my satisfaction.

I've used Faulkner for all my service and I'm always very happy. Leslie my service coordinator is excellent.

It has been great, So far. I would pass the word around West Chester which is the town I���ve lived in for over 60 years. Your service department is Top Notch !

Friendly staff

1 NEEDED TO GET IN FOR DEF FLUID, OIL, CHANGE, TIRE ROATION & INSTALL NITROGEN ON SHORT NOTICE. LESLIE GOT ME RIGHT IN. EXTREMELY QUICK AT PROVIDING EXCELLANT CUSTOMER SERVICE.

most helpful, courteous, efficient

Always friendly - always takes me quickly & car is ready when promised.

Firstly I would like to convey a thank you to the staff of Faulkner Buick GMC for following CDC guidelines during this time of the pandemic. I felt safe observing how all the personnel work masks and kept a six foot distance during my service visit. I had brought my new 2020 GMC Sierra 2500 Denali in for a oil change and tire rotation. In addition I had requested that the technician take a look at the truck's tires, which since I purchased back in the end of June would constantly lose up to six pounds of air pressure, meaning I had to constantly monitor the air pressure and refill. The Faulkner technician resolved the air pressure problem. He purged the tires of nitrogen. Hence, over the past since my service visit, the tires are now retaining the proper PSI. I can always count on Faulkner to take care of my GMC vehicles. I have over the years purchased twelve GMC trucks from here. My present truck I purchased from another GMC dealer, although I chose to have Faulkner Buick GMC be my prime service dealership to keep my track running smoothly.

Great as usual

Great

Wonderful service. Leslie always gets me in and out very quickly.

Brett and the supporting staff did a great job.

My visits are always friendly courteous and performed in the amount of time promised or less. I���ve been an extremely pleased customer at Faulkner and would encourage anyone to visit and give them a try.